Hotel & SPA Receptionist

6 months ago


StokeonTrent, United Kingdom Manor House Hotel - Alsager Full time

**Experienced Hotel & Spa Receptionist,** Manor House Hotel & Spa, Alsager.

40 hours per week, 5 days out of 7, incl. evenings, weekends & bank holidays.

This busy 50 bedroom, 4-star hotel & spa located on the Staffordshire/Cheshire border is looking for a receptionist to join the front office team.

Previous experience in a similar role is preferred.

As receptionist, you’ll handle check-in and check out to give a great first and last impression, you’ll handle payments for customer accommodation and handle all sorts of queries from our customers.

You will:
Handle reservation enquiries through various sources striving to upsell, where possible, and achieve maximum occupancy at best rate.
Operate the telephones efficiently ensuring all calls and messages are handled correctly.
Record customer feedback politely and positively making every effort to resolve any issues.
Monitor guest accounts ensuring that charges posted are correct and supporting material is available.
Work with the reception team to achieve and maintain the highest standards.

Working knowledge of the Guestline PMS system would be a distinct advantage.

Rate of pay £12 per hour.

& Part-time

**Job Types**: Full-time, Part-time

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person


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