Senior Management Support Administrator

6 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Senior Management Support Team Administrator**

**Supporting the Senior Leadership Teams**

We have exciting opportunities to recruit to full time Senior Management Support Administrator positions within the North Norfolk & Norwich Care Group.

The posts are based between Hellesdon Hospital / The Julian Hospital supporting our Senior Leadership Team in fast paced settings.

We require enthusiastic and passionate administrators who are able to work with a keen eye for detail and a proactive mindset. These are exciting opportunities for development and progression within the administration teams.

**Main duties of the job**:
**Senior Management Support Duties**

Provide accurate, prompt and efficient secretarial / administrative support to the management team which may include presentations / spreadsheets including complex reports.

Ensure the workload of the management support team is prioritised to ensure patient safety and meet quality standards.

To raise agendas, take and process minutes for teams (across the care group).

Participate in ongoing audits and service development as directed by Business Support Manager (or their deputy).

Provide supervision and training and appraisals to administration staff as identified by line manager.

Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

Acting as a supervisor admin staff, completing regular monthly supervision sessions and yearly appraisals.

**Working for our organisation**:
**Trust Values and Behaviours**

Our values and behaviours were created by 1,300 staff members, service users and carers all working together in the Putting People First project.

They reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ‘living our values’ we will develop our Trust, our people, and continue to improve the quality of everything we do.

**Benefits**

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you

**Detailed job description and main responsibilities**:
**Person specification**:
**Skills**:
**Essential criteria**:

- ICT skills including Microsoft (especially word processing, spreadsheets)
- Good standard of literacy and numeracy.
- Minute Taking

**Qualifications**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working towards.

**Experience**:
**Essential criteria**:

- Ability to work with senior members of staff across a large organisation.
- Experience of working at PA level.
- Supervision of staff

**Desirable criteria**:

- Day to day line management
- Working knowledge of Trust policy / procedure (Sickness / Annual Leave)
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the T

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