Senior Administrator

3 weeks ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Op Courage is a mental health service for armed forces veterans. We are based across the East of England. NSFT works in partnership with colleagues in EPUT, St Andrew's Healthcare, Walking With the Wounded and The Warrior Programme to deliver a comprehensive and integrated service for armed forces veterans.

At the core of delivering this complex service is our administration team, and we require a Senior Administrator for the duration of our existing contract to provide this service, until April 2028.

**Main duties of the job**:
Leading the team's use, understanding and development of the multiple Electronic Patient Care Records and other clinical and business systems that we use across the service.

Assisting the clinicians in the development of logístical solutions for the service pathways, as we develop our new service to meet the needs of our veterans.

Accumulating and contributing relevant information to submissions to NHS England commissioners.

Administration duties such as minute taking, correspondence, procurement, record keeping and booking arrangements.

Supervision of junior administrators if required.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:

- Further benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
- Relocation packages.

**Person specification**:
**Other**:
**Essential criteria**:

- Able to travel independently

**Qualifications**:
**Essential criteria**:

- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working on own initiative without supervision.
- Ability to work with senior members of staff across a large organisation.

**Desirable criteria**:

- Day to day line management

**Skills**:
**Essential criteria**:

- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Ability to co-ordinate and prioritise management diaries.
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognise

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