Senior Administrator

4 months ago

Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

We have an exciting opportunity for Band 4 Senior Governance Administrator to work closely with our Governance Lead in the Norfolk and Suffolk Talking Therapies (Wellbeing Services), working across Norfolk and Suffolk.

This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative.

This post will be based in Norfolk, Longwater Business Park, but hybrid working can be supported.

Main Duties
- Meeting preparation, minuting, and follow-up
- Recording receipt of patient safety incidents, complaints/concerns, and other feedback, ensuring that required follow-up action(s) are requested, progress is monitored, and timely completion supported
- Extracting data from a range of sources for multiple purposes and ensuring a high level of accuracy is maintained
- Developing and maintaining secure systems and processes - particularly those related to governance activity - and promoting awareness of these in others
- Supporting completion of the Governance Lead’s monthly report through completion of role responsibilities
- Advising/signposting staff (both Wellbeing and NSFT) to policies and processes and other resources
- In exceptional circumstances, supporting the service administration teams to ensure that service/Trust requirements can be met

**Norfolk and Suffolk Talking Therapies Service**: To improve all aspects of people’s lives in the community of Norfolk and Waveney through a service that people feel proud to be part of.

**Our Mission**: To be a locally and nationally recognised and well-respected Talking Therapies service, which champions the bio-psycho-social model of health and wellbeing and holds the people of Norfolk and Suffolk at the heart of everything we do.

**Core Principles/Values**:

- Creating an environment of respect, honesty, curiosity, learning, inclusivity, and compassion
- Facilitate opportunities for the people of Norfolk and Waveney, including marginalised groups, to be involved in developing all aspects of our service.
- Create and use best practice
- Embracing staff and client experience, insight, and data/information to inform all quality improvement
- Caring about everyone’s experience of the service.

ROLE SUMMARY

The purpose of this role is to provide administrative support to the Governance Lead across both Norfolk & Waveney and Suffolk Talking Therapies (Wellbeing Services), so that role functions of quality and patient safety are delivered in an effective and efficient manner but with regard for the complexity, confidentiality and at times potentially distressing nature of some of the information.

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