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Home Ownership Manager

3 months ago

London, United Kingdom Service Care Solutions - Housing Full time

**Job Title: Home Ownership Manager**
**Type: Temp 3 months (potential for extension)**

**Hours: 36, hybrid working available**
**Location: Waltham Forest**
**Purpose of the Role**
I am representing a client based in Waltham Forest, who are looking for someone to o lead, plan, develop and deliver an expert professional home ownership service. You will be expected to support the development, management and delivery of council servicesand manage staff responsible for service delivery / support within the home ownership service area. Additionally, you will be ensuring the Council maximises service outcomes in relation to cost.
**Main Responsibilities**
- Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.
- Provide strategic and operational leadership to the delivery of home ownership services.
- To ensure that policies and processes on service charges, right to buy and leasehold/shared ownership management are compliant and in line with current legislation.
- To ensure homeowner consultation and engagement is customer focused, delivers value for money and is compliant with legislation and policy.
- Responsible for all home ownership policies and processes, keep abreast of changes, best practice, etc and ensure working practises reflect these.
- To represent the Council, providing guidance to all necessary parties including for cases at First Tier Tribunal (Property) and/or County Court in cases in relation to service charges or other leasehold matters.
- Work closely with other colleagues across Housing, Resident Services, and the wider council to deliver a joined up and coherent approach to housing and tenancy management.
- Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards.
- Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.

**Requirements**:

- Educated to degree standard or equivalent
- Relevant professional qualification
- Proven ability to lead & provide strategic vision and leadership
- Proven ability to monitor performance and take remedial action to achieve targets
- Ability to support and develop staff to achieve a high level of staff satisfaction
- Proven ability to set and manage complex budgets, achieving excellent outcomes
- Detailed knowledge of relevant legislation, guidance and caselaw, and knowledge of the broader housing environment
- Experience of change management and delivering and sustaining large-scale improvements in public-facing services

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
f you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to