Administrative Support Officer

2 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Administrative Support Officer

Contract Type: 3 months

Job Summary:

As an Administrative Support Officer with CRA GROUP LIMITED, you will provide general administrative support to the Home Ownership Service team, ensuring seamless day-to-day operations and contributing to the team's success.

Key Responsibilities:
  • Manage correspondence within the Home Ownership Service, responding to queries and resolving issues in a timely and professional manner.
  • Carry out routine maintenance and updating of leaseholders and Right to Buy applicants' information, ensuring accuracy and compliance with regulations.
  • Assist with the production of service charge statements and bills, ensuring timely and accurate delivery.
  • Take responsibility for own learning and development, staying up-to-date with industry trends and best practices to deliver an effective value-added contribution to the Service and Organisation's objectives.
  • Assist with other duties as required, ensuring all work reflects CRA GROUP LIMITED's corporate objectives and values.
Essential Experience:
  • Experience of successfully managing challenging customers and resolving complex issues.
  • Experience of managing and prioritizing your own workload in a high-pressure environment.
  • Experience of working collaboratively with other departments, partners, and stakeholders to achieve shared goals.
  • Excellent IT skills, with proficiency in Microsoft Office and other relevant software.
Essential Qualifications:
  • Education to grade A-C standard, with a focus on administrative or related fields.
Additional Information:
  • A basic DBS check is required for this role.


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