Deputy Director Operational Delivery Head of The

7 months ago

StokeonTrent, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 346982**Salary**:

- £75,000 - £85,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- HO - Visas and Immigration - Customer Services Group (CSG) X1 Deputy Director Operational Delivery Head of Work, Study, Marriage & Family and Ukraine visas, UK Visas and Immigration X2 Deputy Director - Head of Operational Delivery, Asylum and Human Rights Operations**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Durham, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Sheffield, Solihull, Stoke-on-TrentAbout the job

**Job summary**:
**_ Please note the locations of both roles when selecting your location preference:_**
- X1 Deputy Director Operational Delivery Head of Work, Study, Marriage & Family and Ukraine visas, UK Visas and Immigration - **Sheffield only**
- X2 Deputy Director Head of Operational Delivery, Asylum and Human Rights Operations - Manchester, Newcastle, Durham, Leeds, Liverpool, Stoke, Sheffield, Solihull, Cardiff

**Drive the highest levels of customer service to individuals and businesses navigating the UK’s visas and immigration system.**

The work of the Home Office impacts on every person living, working and visiting the United Kingdom. With oversight of everything from passports to counter-terrorism, our responsibilities are far-reaching, but can be condensed down to this - we must keep our citizens safe and enable the country’s economy to prosper. Sitting within the Migration and Borders System, The Customer Services Group (CSG) is at the heart of this work. With oversight of visas and the immigration system, we share the Home Office’s vision of ensuring everyone in the UK is safe, and protecting people’s rights and liberties. Furthermore, we also maintain a strict licensing regime relating to organisations who employ overseas nationals and sponsor foreign students. This work is varied and deeply interesting, and as such, these roles present a fascinating chance in which to further your career.

We now have a number of Deputy Director operational posts within the CSG, all with the primary aim of supporting customers and ensuring they receive a high-quality end-to-end experience.

**Job description**:
To excel in these roles, you will be keen to build strong working relationships with partners across the migration and borders system, so you will have exceptional communication skills. Unphased by the high-profile nature of the work, you will be comfortable handling political and media scrutiny, and you will relish the opportunity to provide verbal and written briefings for senior stakeholders. As such, you will be comfortable commissioning work that will lead to enhanced value-for-money and a better customer experience.

Bringing a resilient and innovative approach to every challenge, you will be capable of constructively challenging when needed, and you will see to it that we are meeting our statutory requirements. With a background in leading large teams and complex operations, you will have experience of driving continuous improvements in performance and transformational change to business processes and systems. With well-developed strategic skills, it would be helpful if you have an understanding of the immigration system.

And while job satisfaction is undoubtedly a vital part of what we can offer you, you can also expect a competitive benefits package that includes a Civil Service Pension with an average employer contribution of 27%. Flexible working options will be considered, and you can adopt a hybrid model as long as you spend at least 60% of your time in the office.

**Person specification**:
**Essential Criteria**
- A leader with a record of leading diverse teams, you will have a proven ability to set a strong direction; drive continuous improvements in performance; convey a persuasive future vision at all levels of an organisation; encourage and motivate teams; drive high performance; and develop, attract and retain talent.
- A proven track record of running large scale and complex operations, aligning functions and resources and deploying people and skills optimally to achieve strategic priorities.
- A demonstrable commitment to fostering supportive and inclusive working cultures, encouraging diversity and building cohesive working environments.
- A clear record of success in enabling the delivery of transformational change to business processes and systems which delivers service improvements and cost savings, including through the utilisation of digital and data.
- Demonstrate the ability to work highly collaboratively with a range of key stakeholders including the private sector to inform, shape, influence and deliver business needs, both internally

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