Head of Infrastructure

2 months ago

Belfast, United Kingdom Allen & Overy Full time

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work.

Our culture is one of high-performance and we have high expectations of one another, in everything we do. Being a proud team player is essential. We work together, listen and learn from one another and achieve results we could never achieve on our own. When you join our team, you’ll become part of a flexible, inclusive environment underpinned by openness and consistent support for one another. At A&O, you're not only valued for what you do, but for who you are.

We have a powerful commitment to diversity, equity and inclusion, and we’re working hard to create an environment where you can bring your authentic self to work. We know that to excel, we must nurture an environment where our people feel they belong.

**Department purpose**

The Technology Services department is responsible for providing world class support and services to our business across the globe. The Infrastructure & Operations team is part of Technology Services and operates all IT services and platforms for the firm.

**What you will do**

As Head of Infrastructure & Operations, you are responsible for all IT infrastructure and operations globally. Additionally, you will have full budget accountability and own and manage several key supplier relationships.

As part of the Technology Services leadership team, you will help to define strategy and build out the new operating model that will put user experience at the centre of everything we do. This includes:

- Responsibility for the on-going support of core services, platforms and products used by the firm to run the business.
- Managing 3rd line teams across the department, ensuring they are staffed and skilled to provide consistently excellent support on core services, key platforms, and products.
- Providing input into the roadmaps for support.
- Leading and supporting the Technology Services team through the adoption of cloud technologies.
- Implementing cloud operations, processes and solutions that will optimise cloud consumption while providing maximum value.

You will also be a member of the Belfast Shared Services Centre (SSC) management team, taking an on-going role in the day-to-day operations of the SSC, and driving the ethos of the SSC within Belfast and across the A&O network.

**What you will have**
- We’re looking for someone who:_
- Has a passion for great IT support and wants to deliver excellent customer service.
- Has the ability to lead and model successful teams.
- Is highly motivated, takes ownership, and has pride in what they do.
- Enjoys working with other people, especially in a globally diverse firm.
- Has a strong attention to detail and is well organised.
- Can work with large data sets.
- You will have:_
- 10+ years of managing multiple technical operational services on behalf of large, geographically diverse organisations.
- A track record of managing large technical support teams across multiple locations, a technical background across a range of technical areas and strong experience of delivering quality IT service.
- Experience of managing large suppliers, driving performance, and delivering value.
- Experience & awareness of working with customers across multiple countries and cultures.

**What we can offer you**

At Allen & Overy, we recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing including GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services.

Please note this role is based in the A&O Belfast office, with an onsite presence required in line with our hybrid working policy.

Head of Infrastructure & Operations | Allen & Overy

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