Service Desk Coordinator

3 weeks ago


Newbury, United Kingdom Reed Business Support Full time

We are looking for a Service Desk Coordinator to join a busy team in Newbury.

**Key Responsibilities and Duties**:

- Provide support to the Customer Service Engineering team with regards to management of fault calls, material and spares requirements. Ensure that reports are followed up and spares are replenished.
- Monitor stores remotely and deal with exceptions.Carry out first fix online wherever possible and escalate to engineers if required.
- Receive service calls direct from the customers and provide basic first line technical support prior to logging the service call.Ensure that these calls are attended to within the given SLA time and follow ups are dealt with efficiently.
- Regularly review works in progress and report to the Lead Service Desk Coordinator with updates.
- Process invoices for completed works and contracts.
- Provide customer specific and performance reports as and when required.

You will ideally need experience coordinating engineers, and ideally a good geographical knowledge of the UK.


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