Southern Water Customer Service

2 weeks ago


Remote, United Kingdom Capita Full time

Customer Service Collections Advisor

**Salary**: £20,663 per annum

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more

Location: Homebased

Hours: Full-Time - 40 hours per week.

Contract: 12 month fixed term contract

As a Customer Service Collections Advisor, you will join Capita as part of our Southern Water client team supporting existing Southern Water customers.

**Job title**:
Southern Water Customer Service - Collections Advisor

**The role**

As a member of our Customer Service Collections team you will help people across the country, as you understand their circumstances and educate them out of debt. Positive, empathetic, honest and resilient you'll stay, calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we’ll give you lots of support too. Join us in this rewarding role and you'll help create a better financial future for everyone you speak to.

**What you will be doing**
- Delivering a service which makes your customers feel valued and supported
- Dealing with a variety of customer questions and queries
- Taking payments, setting up manageable payment plans, offering short term discounts on their bills

**What we are looking for**
- Confidence
- Excellent communication skills with a talent for adapting behaviours for different callers
- The ability to learn new skills quickly when it comes to adopting new processes and technology
- Someone who can think on their feet and adapt to different situations
- A good listener who is empathetic patient
- A private and quiet space to work at home a strong Wifi connection

**What’s in it for you?**
- A competitive salary of £20,663 per annum
- On-site parking
- On-site canteen and shop
- Cycle to work scheme
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday plus public holidays
- Pension scheme
- childcare scheme
- Monthly incentive scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

**What will happen next**

**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Home-Based - GBR
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)



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