Customer Services
2 weeks ago
**PRIMARY RESPONSIBILITIES**
- Dealing with and investigating customer complaints, working to find the best resolution for all parties. You should be a natural problem solver and comfortable with dealing with a customer who might be frustrated due to a delay or issue with their order.
- Contacting our shipping agent (DHL) by telephone when packages are lost, require re-delivery or where additional paperwork is required
- A live chat module may be added to our website at a later date
- Other administrative / virtual assistant type tasks
**MUST HAVES**:
- Strong English skills (written and spoken) at least native level.
- Must be readily available on Skype, telephone and Whatsapp during working hours (9-5BST), particularly in the mornings (9-11). You will not need to work the full 9-5 but its essential that you are online in the mornings.
- Must be comfortable using the telephone to call customers, couriers etc (phone costs will be reimbursed)
- Comfortable with Google Docs - spreadsheets, word etc.
**SCREENING QUESTIONS**:
- When can you start?
- Are you available every week day between 0900-1100?
- Do you have any previous experience in this role?
- Please provide a 50 word explanation of why you feel this job is suitable for you.
Teletrabajo
- Yes
**Job Types**: Part-time, Permanent
**Salary**: £12.00 per hour
**Benefits**:
- Work from home
Supplemental pay types:
- Bonus scheme
Work Location: Remote
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