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Customer Service Supervisor

2 months ago

Remote, United Kingdom Top Run LTD Full time

Essential Duties and Responsibilities:

- Develop an understanding of customers' needs and take actions to ensure that such needs are met.
- Ensure the team follows customer service processes; from order entry to the delivery of goods
- Monitor the team for the achievement of the best results as per the KPI
- Determine best solutions for the issues, if any, escalated by the customers
- Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
- Liaise with stakeholders (customers, sales managers, and logistic personnel) to meet and exceed their expectations
- Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
- Compute prices, discounts, commissions and shipping charges as required.
- Prepare shipment documents and forwards to the customers
- Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
- Handle and resolve queries raised by Customers, Sales Managers and/or the Finance ments
- Provide absence cover to other members of the team

**Job Type**: Part-time
Part-time hours: 29 per week

**Salary**: From £10.45 per hour

**Benefits**:

- Company pension
- Flexitime
- Referral programme
- Work from home

Schedule:

- Flexitime

**Experience**:

- Retail sales (preferred)
- Customer Service (preferred)

Work Location: Remote

Reference ID: Customer Service Supervisor

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