IT and Facilities Officer

4 months ago

London, United Kingdom Frontline Full time

_London: this is predominantly an office-based role with some possibility of homeworking_

**A little bit about the role**

The IT and Facilities Officer will support with the day-to-day running of Frontline’s IT and facilities management for the London offices and supporting staff who work inside and outside of London. The role involves supporting with IT and office management processes and procedures, such as procurement and health and safety, as well as coordinating relationships with our suppliers, such as our outsourced IT helpdesk and our landlords. You’ll focus on delivering a responsive, first-class service to ensure that our technology and office spaces provide fantastic working environments to our staff, partners and visitors. You’ll strive to constantly improve routine but essential tasks, like inducting new staff in IT and systems and maintaining the right levels of office supplies.

Some key responsibilities include:

- Liaising and working with external tech support contacts for project work and 3rd line issues.
- Ensuring staff have the hardware they need (laptop imaging, basic hardware repair and upgrades, OS and software updates etc
- Ensuring staff have the software they need (Microsoft 0365 admin and management, management of various software portals for Zoom, Adobe etc)
- Working with colleagues to ensure procurement and organisation of office supplies and liaising with external providers for repairs.

**A little bit about you**

This role will suit someone who is IT literate (Windows 10/11 and Office 365 administration) and wants to support others to do their best work. We’re looking for someone who can combine both working IT knowledge with great customer service, and can support others to solve problems.

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

**Job Types**: Full-time, Permanent

**Salary**: £39,266.64 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Paid volunteer time
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London, WC1N 1AZ

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