Customer Technical Support

3 weeks ago


Newtownabbey, United Kingdom Gen Tech Recruitment Full time

**Permanent Customer Technical Support - Roofing & Cladding required for locally home grown business based in Newtownabbey.**

**Duties will include**:

- Generating general and specific information in support of products and their uses.
- Developing specifications, design proposals and required detailing relevant for successful product use.
- Providing support for sales, commercial, and marketing functions.
- Evaluation of competitor information, materials, systems and product uses.
- Maintaining documentation efficiently and to a high standard of accuracy.
- Contribute to improvements in service, processes, productivity and quality of manufacture of company product ranges.
- Carry out product investigations.

**General**
- Assist with other functions of the Technical Service Department as necessary.

**Communications**
- Ensure communications are maintained at the highest possible level with colleagues and close communication with Technical Service Manager on all aspects of work, but particularly in respect of any critical item.
- Develop mutual respect with all employees and colleagues, by ensuring that all dealings are objective and impartial.

**Personnel**
- Ensure all company staff policies are adhered to and that attendance policy is adhered to.

**Health & Safety**
- Through good working practices and housekeeping procedures ensure that a safe and clean working environment is maintained at all times.

**Administration**
- Ensure that all reference materials, equipment and resources are maintained in appropriate condition.
- Ensure records, reports, and all other communications are accurate, and made available in appropriate form, on time to the required standard.

**Essential Criteria**:

- Ability to demonstrate experience of providing technical support in a sales / commercial environment
- Minimum of one years’ experience in a technical area, preferably, mechanical / construction in a roofing and cladding field;
- Good manual / practical skills
- Working knowledge of windows based software e.g. Microsoft Office
- Ability to initiate tasks and manage multiple tasks and projects
- Be adaptable and able to cope with rapidly changing demands
- Carry out product investigations

**Desirable Criteria**:

- High level of proficiency with AutoCAD or similar software;
- Knowledge / experience of plastics materials;
- Clean driving licence

**Hours of work**:
**Monday - Thursday 8.15 am - 5.15 pm & Friday 8.15 am - 2.45 pm**

**Salary: £30,000 - £34,000 depending on experience**

For further information contact Tanya Lyttle at GenTech Recruitment on 028 92679668

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£34,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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