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Internal Sales Support

4 months ago

Newtownabbey, United Kingdom Brett Martin Full time

**JOB DESCRIPTION**
- Job Title: Internal Sales Support_
- Responsible to: Trade Counter Manager_
- Main Purpose: To provide full Customer Sales and Service to Brett Martin’s customers._

**Main tasks and duties;**
- Customer’s main point of contact with Brett Martin;
- To assist both the National Sales Manager and external sales team achieve company objectives;
- Enter orders into system, accurately and efficiently;
- Entry and management of Quality Systems within the department;
- Provide Order confirmations within a specific timeframe;
- Plan and track orders and advise customer of problems;
- Liaise with Customers regarding loading and deliveries;
- Develop close business relationships with our existing customer base. Getting respect and trust of customers will be key;
- To pro-actively contact customers and potential customers about possible business opportunities on a regular basis;
- To respond in a quick professional manner to all enquiries for products and ensuring that quotations are followed up a few days after submission;
- Internally liaise with all departments regarding customer enquiries, specifically working closely with planners and shipping department;
- To respond in a quick professional manner to all enquiries for products and ensure that these are followed up a few days after submission;
- Credits and Complaints to be dealt with in quick and efficient manner;
- Re-direct technical / quality / credit and all other enquiries as appropriate.

**General Administration**
- Maintenance of all filing systems including Microsoft 365;
- Compile and process daily, weekly and monthly reports as required.
- **Communications**_
- Ensure communications are maintained at the highest possible level between management and the workforce and keep your manager advised of impending situations which could develop into more serious problems;
- Use Microsoft 365 to log activities etc;
- Develop mutual respect with employees, by ensuring that all dealings are objective and impartial.
- **Health & Safety**_
- Through good housekeeping procedures ensure that a safe and clean working environment is kept at all times.
- **Administration**_
- Ensure that all reports, studies etc. required are accurate, submitted on time and to the required standard.
- **General**_
- Ensure compliance with the company's Equal Opportunity Policy;
- Any other duties as may reasonably be required.

**The person will have:

- **
- 5 GCSEs or equivalent at Grade C or above (to include Maths & English);
- At least 2 years in retail / trade counter experience;
- Working knowledge of windows / database software including excel;
- Customer service experience;
- Relevant internal sales experience and excellent numerical and administrative skills;
- Excellent communication skills, be professionally presented and have the ability to deal effectively with a diverse customer base;
- A knowledge of building products while not essential would be desirable.

We offer a competitive salary and benefits within a well-established and progressive company.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Newtownabbey: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: ISR2-23