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Inbound Customer Service Advisor

4 months ago

Whitehouse Antrim and Newtownabbey, United Kingdom Blue Arrow Full time

Position: Inbound Customer Service Advisor
Location: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE)

Salary: £15 per hour
Hours: Full Time, 37.5 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2024.

We are currently recruiting for Inbound Customer Service Advisors to work on an IT Service Desk in the Newtownabbey area.

As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere.

You will be providing customer support via a service desk providing ticket logging services, technical support and ticket resolution to a range of external customers within the education sector. You will take inbound calls from Schools, Colleges and Universities across Northern Ireland and provide support to aide resolving their queries.

Experience working within an IT service desk is desirable as you need to be confident taking customers through trouble shooting, technical fixes and triage.

If you have no experience within an IT Service Desk, Confident and demonstrable experience with use of IT Equipment is required.

4 weeks training is provided and you must be confident with verbal and written communication with a high attention to detail and also be comfortable navigating multiple computer systems.

The role is advertised as temporary but you can apply for permanent vacancies that become available.

Please ensure a prompt application for consideration along with an updated CV and all successful applicants will be subject to successful vetting and Access NI checks.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people