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Customer Service Advisor

4 months ago

Gateshead Tyne and Wear, United Kingdom M Group Services Full time

We’re looking for a Customer Service advisor to join our team in Newcastle

Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have.

We look to provide the best possible service to our customers via both inbound and outbound telephone calls.

This role reports to the Customer Service Team Leader.

 

What you’ll be doing:

  • Provide fantastic service to anyone you speak to
  • Ensure adherence to internal and contractual quality standards
  • Ensure all calls are answered and handled within internal and contractual SLAs
  • Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution
  • Maintain open and transparent communication within the team
  •  

What we need from you:

  • Previous Inbound and outbound call experience
  • Demonstrable customer facing role experience
  • A great attitude and desire to help our customers
  • Able to react to company needs
  • Excellent verbal, listening and communication skills
  • Well organised and able to prioritise
  • An aptitude for investigating and problem solving

What we offer:

  • 25 days holiday
  • Company Pension Scheme
  • Life Assurance
  • Online GP Service, 24 hours a day, 365 days a year
  • Enhanced maternity and paternity
  • Access to employee assistance programmes
  • Discounts with national retailers via My Rewards
  • Reward & Recognition Scheme

At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.

 

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