Admin Scheduler

**Northern Ireland Housing Executive - Admin Scheduler - Newtownabbey**

Are you an experienced Administrator and considering a move into the Public Sector? _WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more_

**Benefits**:

- Hourly Rate: £10.98 per hour
- Location: Newtownabbey
- Hours of Work: 37 hrs per week, Monday to Friday + out of hours evenings & weekends on a rota basis
- Holidays: 36 days pro rata
- Duration: Temporary, ongoing

**Duties include**:

- To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
- To schedule or reschedule all appointments to suit customers and or business needs.
- To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
- To communicate and liaise with a range of internal and external stakeholders.
- To build and maintain a knowledge and understanding of the schedule of rates.
- To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
- To take an active and positive role within the team, working together to meet business objectives.
- To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.

**Criteria**:

- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience

ORHave five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experienceORCan demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Demonstrate the relevant number of years’ experience in each of the below areas:

- Providing an administrative service
- Engaging with customers and staff to coordinate service delivery
- Using a range of computer packages, including Word, Excel, Outlook etc.

Riada Resourcing is an equal opportunities employer.

Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.

**Job Types**: Full-time, Temporary contract

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person