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Customer Service Representative

4 months ago

Newtownabbey, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide information about products and services to customers
- Resolve customer complaints or issues with patience and empathy
- Maintain accurate customer records by updating account information
- Identify opportunities to upsell or cross-sell products to customers
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Excellent communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Up selling skills to promote additional products or services to customers

If you are a dedicated individual who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service, we would love to hear from you.

**Salary**: From £24,309.50 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Newtownabbey (preferred)

Work Location: In person

Application deadline: 20/03/2024