Customer Service Advisor

3 weeks ago


BurtononTrent, United Kingdom Capella Full time

**Customer Service Advisor**

£23,000 per annum| Permanent | Burton on Trent DE13

**The Role**

Capella Professional are excited to be working alongside an established Burton-upon-Trent client who have established themselves as an up-coming market leader in electric vehicle charging solutions.

As they continue to grow, they are looking for an individual to provide customer support to our clients charging points across the UK. Regardless of previous experience, they are looking for a team player who will liaise with clients to build a relationshipand resolve any issues they may be experiencing.

**Specific Responsibilities**
- Review customer accounts daily
- Investigate any issues that may arise
- Client and Customer support
- Acting as a point of liaison for wholesalers
- Support with stock replenishment
- 2nd Line technical support for customers via phone

**Benefits**
- Competitive salary,
- you'll also enjoy benefits like 20 day's holidays,
- Complete training with full training guide,
- Company sick pay.
- As an equal opportunity employer, we celebrate diversity and care about people. We would hope you will be like minded with a positive personality.
- Energetic working style and for this role exceptional member who can work well within a team and with clients. You are a vital part of the electric future.

**The Person**
- Friendly and hardworking individual who enjoys dealing with customers
- Excellent IT skills including MS Excel and Word
- Fast learner who can adapt easily to situations and think under pressure
- Environmentally conscious with a passion for the EV industry and a goal of shaping the future

**Additional Information**
- A driving license will be required due to the location

**Working hours**
- Monday - Thursday working hours 8:30 - 5pm/ Fridays 8:00am
- 4:30pm



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