Customer Service Advisor
2 months ago
Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit **10x Customer Service Advisors to their team,** to assist them in providing an excellent experience to their diverse range of patients.
**_Do you have a passion for delivering a high-quality customer focus service and would be able to start on the 21st November? We are always on the look out for passionate Customer Services Advisor's to work within our call centre at our Head Officein Burton upon Trent._**
Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients' medications and associated supplies & services. Within our business we call our customer serviceadvisors**Customer Patient Services Therapy Coordinator.**
This role will work within agreed regulations, protocols and targets, always ensuring the patient comes first. This role will give you the opportunity to make a real impact on our patients journey by being a main point of contact being able to deliver ahigh standard of customer service to not only our patients but our partners as well.
At the core of our values is our commitment to deliver exceptional patient experience and outcomes and this role is no different.
**Who are they and what do they do?**
We're proud to be a leading provider of out-of-hospital clinical homecare. For 30 years, we've worked in partnership with the NHS, private medical providers and pharmaceutical companies to bring patients the life-changing treatment they need, in the comfortand convenience of their own homes. Today we're a 1,700-strong team, delivering specialist care and medication to over 200,000 diverse patients across the UK and Europe. Together, we're dedicated to helping each and every patient make the most of their medicine,wherever they are. So, using unparalleled insights, cutting-edge research and intuitive technology, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step ofthe way.
**Why Should I Apply?... the benefits?**
We offer a fully comprehensive compensation package with a full-time salary of £22,800.00 on a shift rotation basis including working weekends, Increased OTE to £24,000 with weekend work.
You will work a Saturday 1 in 5 weeks and a Sunday 2 per year and will be paid an enhanced hourly rate when working weekends.
We have three values that underpin all our actions, these are not just statements these make our culture. Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart ofthe service we deliver to meet the needs of our diverse patients.
**This all sounds great - What key skills do I need to apply**:
- Experience of handling and resolving customer issues, with a first-time right attitude
- Strong communication skills both written and verbal
- Experience of working in a fast-paced environment with the ability to navigate through change
If you are interested in the role, or have any further questions, please do not hesitate to APPLY below
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