Customer Service Advisor

1 month ago


BurtononTrent, United Kingdom SF Recruitment Full time

SF Recruitment is currently recruiting for a Customer Service Advisor to join a very successful client of theirs based in Burton Upon Trent. This role will be on a full-time, permanent basis working 36.5 hours per week - working 8-4pm and 9-5pm on alternateweeks. You will also benefit from an early finish on a Friday each week. In addition, after completing probation you will have the opportunity to work from home on Monday's and Friday's.
Typical duties will include:
Establish and maintain excellent working relationships with assigned customers
Process all sales orders accurately
Managing your own order book to ensure all orders are serviced to agreed levels
Work closely with the external sales team
Handle all telephone enquiries in a friendly, professional manner
Provide pricing information, referring to quotations and price lists
Provide basic technical information on company products.
Deal with customer complaints promptly
To provide each customer with an excellent experience
Day to day order entry
Handle any key account holder queries relating to pricing, deliveries, lead times etc
This is a great opportunity for someone who is passionate about customer service and takes pride in delivering the utmost service. You should have excellent communication skills alongside basic administration skills and most definitely be willing and open tolearn You may come from a previous office-based background, retail or even hospitality but you must be prepared to step into an office based role and utilise your customer service skills and experience whilst also being keen to progress.



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