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Customer Service Advisor

4 months ago


BurtonOnTrent, United Kingdom TRENT & DOVE HOUSING Full time

Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.

The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.

**To be successful in a Customer Service Advisor role, the skills/ability you will need are**:

- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi task
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Able to work from our head office at least twice a week following the initial training period.

**Salary**: Up to £23,760.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Burton-On-Trent