Customer Service Advisor
2 months ago
**Responsibilities**:
- Respond to customer inquiries in a timely and professional manner.
- Organising and managing engineer's diaries.
- Provide accurate information about products and services.
- Process parts orders, enquiries and requests in a timely manner.
- Resolve customer issues and complaints in a timely manner.
- Maintain customer records in an organized fashion.
- Follow up with customers to ensure satisfaction.
- Document customer interactions in a clear and concise manner.
- Research and projects as required.
Opportunity for career progression if desired
A minimum of two years’ relevant experience in a similar role is desirable but not essential.
Key skills required for this position include;
- Interpersonal and professional communication skills
- Computer literacy
- Ability to work under pressure at times
- Good organisational and time management skills;
- Pro-active nature
- Ability to work on your own initiative
- Honesty and reliability
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- Gym membership
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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