Customer Service Advisor
2 weeks ago
This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service.
**CUSTOMER SERVICE ADVISOR**
**STOKE ON TRENT AREA**
**FULL TIME HOURS**
**PERMANENT**
**£23K**
**THE ROLE**
- Customer order entry using SAGE system
- Providing quotations to a range of domestic and international customers
- Carrying out stock check / availability, part number search and identifying shipping location and additional information
- Providing key documents to customers including shipping information, tracking information, PODs and downloading order information
- Resolving customer complaints quickly to ensure customer satisfaction
**WHAT WE ARE LOOKING FOR**
Applicants should have the following:
- Proven experience in a high-pressure office-based customer service environment
- Ability to work with a number of IT systems
- Strong attention to detail with strong communication skills
- Ownership of difficult issues and follow through to completion including an ability to identify a root cause and offer a solution
**HOW TO APPLY**
For more information on the Customer Service Advisor vacancy, please contact Rob Hulse at Intro Personnel on 01782 413307 or send your current CV.
For a full list of Intro Personnel’s current vacancies, please visit the Intro Personnel website and follow us on Facebook and Linked In.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
Schedule:
- Monday to Friday
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