Reception & Rehoming Assistant
2 weeks ago
'To establish good customer relations as the first point of contact in representing Stray Aid, and to complete administrative tasks in a timely and efficient manner.
**Duties**:
Answering all phone calls promptly, politely and in accordance with Stray Aid procedures
Promptly relaying all messages/enquiries to the relevant person
Handing out advertising materials, encouraging donations, new supporters and volunteers
Ensuring that the reception area is stocked with all literature and that duty managers are informed when supplies are low
Maintaining the reception area, ensuring the work stations are clean and tidy
Compiling and maintaining databases
Maintaining good administrative systems in the reception area
Assisting with promotional and fundraising events
Any other duties as reasonably required by the management team
Person Specification:
Skills and attributes.
A positive and proactive attitude
Excellent interpersonal and communication skills (verbal and written)
An excellent knowledge of customer care and how to deliver excellent customer service
A good understanding of IT and office systems (Word, Excel, bespoke database), filing and storing information in accordance with the relevant legislation
A basic understanding of dog breed, descriptions and dog welfare requirements
Qualifications:
A qualification in customer care or administration would be desirable
Experience of:
Working in a customer-facing role, including both face-to-face contact with members of the public and on the telephone
Providing excellent customer service in a busy and challenging environment
Using a dedicated computer database would be ideal
Working in a rehoming/welfare environment would be desirable
Other requirements:
Commitment to the aims and objectives of Stray Aid
A smart and welcoming appearance
A full, clean, manual driving licence
A good level of fitness
**Job Types**: Full-time, Permanent
**Salary**: £10.42 per hour
Expected hours: 34 - 42.5 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Durham (required)
Work Location: In person
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