Administrator

6 months ago


Wembley, United Kingdom Central London Community Healthcare NHS Trust Full time

The post holder is a member of the Children’s Universal SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.

The Children’s Universal SPA is open Monday - Friday from 9am - 5pm Monday to Friday, excluding bank holidays. This postholder will work 37.5 hours per week within the SPA’s operational hours.

The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services.

Just as we care about our patients’ wellbeing, we care about yours

**We can offer you**:
A comprehensive induction into the community service followed by a local induction to introduce you to the role

Car lease scheme *T&C’s apply

Flexible working options

Annual travel card loan

Training, support and development in your career

Process new referrals in accordance with local Standard Operating Protocols (SOPs)

Book clinics and appointments and manage cancellations or amendments in a timely manner

Maintain health records as required and according to local SOPs

Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner

Provide accurate confirmation of appointments to patients

Maintain the integrity of patient data on electronic patient records, including the creation and update of records

Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate

Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards

Undertake photocopying, faxing, scanning of confidential and non-confidential information

Work with telephonic equipment and computer software used to support the Single Point of Access

Participate in SPA team meetings, including typing and distributing minutes

Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures

Undertake audits and surveys as requested

Support with rota monitoring to ensure that clinical capacity is fully utilised

Support the ordering, monitoring and maintenance of stationery and stock

Organise interpreters and transport to support clinical apts according to local SOPs

Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective

Administer processes to collate satisfaction feedback from patients and referrers

The post holder will prioritise and manage his or her own workload on a day-to-day basis

To carry out smart card re-authentication as appropriate

Support with training of new team members

Please refer to the attached Job Description for full list of responsibilities


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