Administrator
6 months ago
The post holder is a member of the Children’s Universal SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.
The Children’s Universal SPA is open Monday - Friday from 9am - 5pm Monday to Friday, excluding bank holidays. This postholder will work 37.5 hours per week within the SPA’s operational hours.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services.
Just as we care about our patients’ wellbeing, we care about yours
**We can offer you**:
A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C’s apply
Flexible working options
Annual travel card loan
Training, support and development in your career
Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner
Maintain health records as required and according to local SOPs
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
Provide accurate confirmation of appointments to patients
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards
Undertake photocopying, faxing, scanning of confidential and non-confidential information
Work with telephonic equipment and computer software used to support the Single Point of Access
Participate in SPA team meetings, including typing and distributing minutes
Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures
Undertake audits and surveys as requested
Support with rota monitoring to ensure that clinical capacity is fully utilised
Support the ordering, monitoring and maintenance of stationery and stock
Organise interpreters and transport to support clinical apts according to local SOPs
Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
Administer processes to collate satisfaction feedback from patients and referrers
The post holder will prioritise and manage his or her own workload on a day-to-day basis
To carry out smart card re-authentication as appropriate
Support with training of new team members
Please refer to the attached Job Description for full list of responsibilities
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