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Service Advisor/service Controller
3 months ago
**Job Overview**
We are seeking to recruit a Service Advisor/Service Controller with experience in either construction equipment, forklifts, agricultural equipment, plant hire, commercial vehicles, or a car dealership. Salary is £28,000 - £35,000
**Duties**
- Support the Service manager with all duties including
- Co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
- Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
- Provide contact for customers to ensure technical support matters are recorded and resolved.
- Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
- Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
**Skills**:
Microsoft office
Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
Join our team as a Service Advisor and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.
Pay: £28,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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