Service Advisor
4 months ago
**Service Advisor - Fleet**
**About the role**:
Working to our manufacturers standards you will be responsible for fleet companies, owners, and individual drivers ensuring an excellent standard of customer service through communication and relationship building. Using OneLink and other Fleet Management Systems you will welcome customers to the department, organise bookings for service and schedule work for our service technicians and drivers while working closely with our Fleet Aftersales Manager.
**Essential criteria**:
- Ability to engage and build rapport with a diverse range of customers
- Excellent organisational and time management skills
- Strong administrative and problem-solving skills
- Ability to use own initiative and be proactive
- A confident communicator
- Possess a strong work ethic
- Over 1 year’s previous customer service or service desk experience
- A full driver’s licence
**Desirable Criteria**:
- Previous experience within the automotive industry
- Previous working experience with targets and selling
**Other Information**:
- Monday to Friday working
- Manufacturer Training Pathways and Programmes
- Membership of Kingsbridge Hospital Diamond Club
- Free Company healthcare with Health Shield including cashback, discounts and perks
- Access to a discounted Private Healthcare Scheme
- 30 Days Annual Leave
- Cycle to Work Scheme
- Long Service Awards.
- Pension Provision
- Enhanced maternity and paternity leave
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£28,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SA/ EM
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