Business Relationship Support

2 weeks ago

London, United Kingdom Strive Training Full time

**Do you want to make a difference in people’s lives?**

**Do you find yourself to be influential and enjoy communicating with people?**

**Are you motivated to make a change?**

**If you have answered yes to all these questionsplease read on**

Strive Training is looking for a driven Business Relationship Support to join their dynamic Employment Support Team.

Not only will you have the chance to support learners and help them achieve their goals of getting back into work; you will have the opportunity to develop and grow partner relationships and support local communities with their recruitment needs

Strive Training's mission is to provide people with the key skills to get back into employment and make a positive impact in their career prospects.

**If you are passionate and personable, have the ability to work under pressure, are excited about working with people to support them back into employmentthen we want to hear from you**

Ideally you would have an IAG qualification and/or previous recruitment experience. This role is responsible for maintaining and developing positive relationships with all our partners to include, Job Centres, Work Programme providers and other external agencies. As well as provide an excellent service to potential learners wishing to join Strive courses. Using all communications channels to actively promote Strive Training provision and services on both our London and non-devolved contracts.

The role of the Business Relationship Support also includes the following:

- Liaise with Job Centres and other outside agencies such as Work Programme providers to ensure ongoing positive relationships and referrals to training programmes.
- Establish, maintain, and develop positive and effective professional working relationships with advisors and partner agency staff and our Learners.
- Complete the referral process for all prospective referrals onto Strive Training SWAP’s and VLE courses ensuring all referrals meet the eligibility criteria.
- Record and inform the Job Centre and partner agencies of any referrals in our pipeline that haven’t fully registered and encourage full enrolments to be made for all our courses.
- Complete any administrative duties required by the Job Centre or partner agencies as part of the booking and referral process.
- Ensure that all referrals that come in through the inbox are entered into our CRM within 24-48 days and partners are informed of the contact made to their customers.
- Manage the registration inbox and deal with queries in an efficient manner.
- Looking through referral trackers daily and reconnecting with learners to submit their registrations to boost course numbers.
- Taking calls from learners and partners - answer queries, chase up referrals and tracking learner progress.
- Support any promotional virtual events or open days scheduled by the Job Centre and partner agencies to capture potential referrals and support the recruitment process with your line manager as and when required.
- Maximise learner progression opportunities by signposting and promoting other Strive Training courses that learners could progress to and complete the enrolment and booking process.
- Actively promote Strive Training courses through leaflet distribution and other promotional activities as and when required.
- Support centre administration, assessment, and enrolment processes as and when required.
- Attend partner job fairs and events where required actively promoting Strive Training and identify potential opportunities.
- Maximise opportunities to actively share and promote Strive Success to partners and external agencies, by sharing reviews weekly that come in.
- Ensure all KPI’s and targets are met in line with overall Business Development Team objectives.
- Attend team meetings as and when required.
- Ensure any safeguarding concerns are escalated to the Designated Safeguarding Lead.
- Ensure compliance with Health and Safety Legislation and all other relevant legislation.
- Undertake any other administrative duties commensurate with the post.

Reference ID: BRS0224

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00 per year

Schedule:

- Monday to Friday

Ability to Commute:

- London (required)

Work Location: In person

Reference ID: BRS0224

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