Customer Service Advisor

6 months ago

Crewe, United Kingdom EMaC Ltd Full time

Are you looking to start a brand new career, or perhaps re-ignite your existing one with a company who offers more opportunities? Maybe you’re looking for a complete change or just looking for a full-time position with more sociable hours?

We have an excellent opportunity to join our Customer Service Team. All you need is a great attitude and a strong ethic for providing excellent customer service.

EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently.

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘_Ownercare_’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.

**Job Purpose**:
The EMaC Customer Service Advisor role will consist of answering inbound calls from customers and dealerships regarding their Service Plans. You will also help with general administration and support us in delivering a top-class service to our book of over 1 million customers. Taking ownership of queries, you’ll get to know customers and help administrate their plans to suit their needs.

**Job Summary**:

- Provide excellent customer service in line with our departmental standards, procedures and guidelines.
- Have the ability to hit and meet the team and individual targets on a daily basis.
- Deliver guidance on quotations, plan sales and system navigation to motor dealerships.
- Deal with Direct Debit enquiries, the printing of customer documents and general upkeep of our customer accounts covering all aspects of administration ensuring that queries are resolved efficiently.
- Work independently and in line with company SLA’s.
- Effective planning of own workload ensuring structure to the working day to achieve all objectives given.
- Complete daily reporting back to the Senior Manager and Supervisors.

**What you’ll need**:

- The flexibility to adapt to change in a fast-paced environment.
- To be well organised and passionate about providing a great service.
- Enjoy variety and learning new skills.
- Have a keen attention to detail.
- Good general computer skills and a good working knowledge of MS Office.
- Enjoy making customers happy by delivering brilliant experiences.

Full training in systems and processes will be provided, but previous use of business systems and or the automotive/service plan market would be an advantage.

**What you’ll get in return**:

- No late evenings.
- The chance to achieve a monthly bonus
- 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
- Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
- Employee Recognition Awards.
- Long Service Award Scheme.
- Working only 1 in 4 Saturday mornings (paid at time and a half).
- Hybrid working (A blend of working from home and in the office)

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Referral programme
- Sick pay
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Crewe

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