Customer Service Advisor

5 months ago

Crewe, United Kingdom Likewize Full time

Job Description:
Customer Service Advisor
- Crewe, Cheshire - Onsite- Salary: £24,211.20- Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize- About Our Company- Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.- What will you do?- As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.- Your main responsibilities will include:
- Showing empathy and understanding to our customers over the phone
- Using knowledge-based systems and other tools to deliver information or solutions to customers
- Escalating issues to supporting internal teams
- Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
- Supporting other areas of the business when and where required
- Keeping up to date with any product or process changes
- Respecting the value of information by following Likewize’s data protection / information security policies and procedures
- What do you need?- To succeed in this role, you will need:
- Experience in providing excellent customer service
- Strong communication skills
- PC literacy
- Professionalism - Exhibits a strong work ethic and a positive attitude
- Adaptability - Able to cope with changing demands and priorities
- Teamwork - Works well with others and contributes to a positive work environment
- What do we offer?- At Likewize, we care about you and your progression. We offer:
- A competitive salary and benefits package
- A supportive and collaborative culture
- A fun and dynamic work environment
- A range of learning and development opportunities
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time, with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
- A fully paid employee assistance programme
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary- Ensure Fairness & Embrace Differences_
- We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone._
- We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success._

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