Customer Service Advisor

6 months ago


Crewe, United Kingdom H2e Commerce Full time

**Customer Services Advisor**

**Location**: Crewe

**Type**: Full time, permanent role

**Salary**: £24,000 per annum. Excellent staff benefits also included.

**Hours**: Full time, Monday to Friday 9:30-6:00pm.

**Breaks**: 1 x 30 minute break (unpaid) and 2 x 15 minute breaks (paid) each day

**Summary of Role**:
We would love to hear from any applicants who wish to build a successful career in customer service, who find job satisfaction in the act of helping others. Ideally, you will have experience in a telephone and web

The training that we deliver is exceptional and is ongoing; we strive to be the best in the field. This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good humoured and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.

**Main Duties and Responsibilities**:

- Provide an amazing customer service experience for customers
- Process orders, returns, payments and refunds for customers
- Maintain an awareness of current promotions and product changes
- Arrange deliveries
- Resolve any order issues and find a solution to problems
- Generate customer interest in the company’s own branded products
- Delight customers by going the extra mile
- Offer help and support to other staff members, when needed

**Skills Required**:

- Ability to problem solve and put yourself in the customer’s shoes
- A genuine passion and interest for Customer Service
- a real ‘people person’
- Patient, gets job satisfaction from helping others
- 2 years of customer experience required
- Naturally positive communicator
- both written and verbal
- Excellent attention to detail
- Attentive listening skills
- Ability to multitask
- A good level of IT skills

**We Offer**:

- 29 days holiday to start and an additional day holiday for each year worked, up to 34 days per year
- Competitive salary with tips for good reviews
- Annual salary reviews
- Life insurance, payable at 3 x your annual salary to the beneficiary of your choice
- Specsavers eye care
- Training, development and support
- Access to Linked In Learning unlimited professional training
- Staff discount
- Annual flu shot
- Cycle to work scheme
- Free parking
- GP access and mental health counselling support
- Staff excellence for Customer Service Awards scheme
- Generous long service cash rewards from 5 years of service
- Regular social and team building events
- An open, friendly, supportive and fun working environment with friendly and approachable management.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person



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