Customer Service Advisor

4 months ago

Crewe, United Kingdom Likewize Full time

Description

:

Customer Service Advisor

Crewe, Cheshire - Onsite

Salary: £24,211.20

Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize

About Our Company

Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.

What will you do?  

As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone. 

Your main responsibilities will include:  

Showing empathy and understanding to our customers over the phone  Using knowledge-based systems and other tools to deliver information or solutions to customers Escalating issues to supporting internal teams Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution Supporting other areas of the business when and where required Keeping up to date with any product or process changes Respecting the value of information by following Likewize’s data protection / information security policies and procedures 

What do you need?  

To succeed in this role, you will need: 

Experience in providing excellent customer service  Strong communication skills  PC literacy Professionalism – Exhibits a strong work ethic and a positive attitude Adaptability – Able to cope with changing demands and priorities Teamwork – Works well with others and contributes to a positive work environment 

What do we offer?  

At Likewize, we care about you and your progression. We offer:

22 days annual leave, Increasing through length of service. A competitive salary and benefits package A supportive and collaborative culture A fun and dynamic work environment A range of learning and development opportunities Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption Access to a GP at any time, with prescriptions delivered to your home or work Enhanced Maternity, Paternity & Adoption My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases A fully paid Employee Assistance Programme Free access to the company gym Free onsite car parking Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

If this sounds like you, apply now and join our team 

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