Operations Coordinator

5 months ago

London, United Kingdom The Nunhead Gardener Full time

**About The Nunhead Gardener**

The Nunhead Gardener is a fast growing and highly unique family-run group of garden shops. We are independently owned and we pride ourselves on our team of knowledgeable horticulturalists who are always on hand to offer friendly, expert advice regarding all indoor and outdoor gardening matters. We always place ourselves at the heart of the communities in which we open our stores.

We punch well above our weight in terms of the service we provide, the experience we offer customers, the unique product range we carry and our legendary product displays.

We’re extremely passionate about our people, and with ambitious future plans, it’s an exciting time to join us.

**The opportunity**:
The Operations Coordinator is an essential central support function for our growing business. This is a fantastic opportunity for someone super organised, detailed focussed and proactive who is able to juggle multiple priorities.

You will be based in our Peckham office and required to regularly visit our South and West London stores. The Nunhead Gardener’s head office and warehouse is based in a converted Victorian warehouse, just 5 minutes walk from Old Kent Road. Unsurprisingly, it’s bursting with plants.

**Responsibilities**:
You will support the Operations Manager, Directors and Store Management teams in the daily operations, one off and ongoing projects and the continued growth of The Nunhead Gardener.

Some regular duties involve;
- Development of training materials and tracking staff member training.
- Coordinating Health & Safety Training via our online training platform.
- Tracking and coordinating annual inspections and following up on action items.
- Overseeing online customer support queries.
- Keeping systems and information up to date and accurate.
- Ensuring the stores are stocked with essential sundry items and staff uniforms.
- Manage and maintaining our central office.
- Working in stores during busy periods or to cover holiday and absence.

**Requirements**:
The Operations Coordinator is a Nunhead Gardener ambassador with excellent business administration and communication skills, displaying a relentless drive to move the business forward.

Must have exceptional written and verbal communication skills, they will be organised and highly proactive. They will also be comfortable working in a fast-paced environment and be able to work under pressure.

They should be highly computer literate. The coordinator must be process-oriented with a keen eye for detail.

A flexible attitude and time management skills are essential - there may be occasions where working out of office or store hours will be required.

**Experience, Skills and Traits required**:

- Confident, friendly, outgoing and enthusiastic
- Strong prior experience in an admin role
- A strong finisher/completer drive
- You will be passionate about delivering exceptional levels of customer service
- You will be obsessively organised, tidy and have an eye for detail
- You will be flexible in your approach and open to trying new things
- You will possess excellent interpersonal skills
- You will be honest, open and operate with integrity
- You’ll get excited about implementing new things
- Ideally you will have a love of plants and all things related to gardening

**Benefits**:

- The opportunity to be involved in a forward thinking, customer focussed, technology driven, agile, fast growing small business
- Competitive salary. In-line with industry standard and dependent on experience.
- Private medical Insurance
- 28 days holiday allowance (Including bank holidays)
- Company contributed pension
- You will be entitled to a financial contribution to the cost of Study relevant to your role
- Access to our health assured employee assistance programme
- Generous staff discount
- Bike to work Scheme

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Administrative: 2 years (preferred)

Work Location: In person

Reference ID: OC2310

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