Administrator

2 weeks ago


Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

An exciting 12 month fixed term opportunity has arisen for two administrators to join the team within the busy Ophthalmology department at the Luton and Dunstable Hospital. We provide a wide range of services for a range of eye conditions. This is an exciting time to work in Ophthalmology as there are a number of service improvements underway to transform eye care in the hospital and community.

The post holder will utilise relevant IT systems including the clinics and patients admission, maintaining a high standard of data quality at all times. IT skills and literacy and therefore vital for this role, alongside excellent communication, customer service and organisational skills.

The post holder will be working in the Ophthalmology department. They will be part of a team who provide the administration of the patient pathway.

We are looking for two enthusiastic individuals to support the Ophthalmology administrative team with booking appointments, logging referrals, updating waiting lists, typing, calling patients and other administrative duties.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
- Book appointments in accordance with the Trust Access Policy and standard operating procedures.
- Add patients to the waiting list and enter 18 week coding data onto the IPM system.
- Typing of clinic letters, proof reading, printing and posting.
- Logging of referrals.
- Answering calls from patients and ringing to book patients in.
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
- Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
- Arrange interpreter services where indicated
- Provide cover across the team as and when required


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