Technical Administrator

8 months ago

King's Lynn, United Kingdom Southgate Global Limited Full time

**About us**:
Here at Southgate we are committed to evolving the industrial packaging and order fulfilment sectors through innovation, productivity and trusted products. We value our dedicated and expert talent here at Southgate and recognise their importance in ensuring our mission becomes a reality.

**Our people**:
The Company uses its best endeavours to ensure that no job applicant or employee is discriminated against, directly or indirectly, on any unlawful grounds.

We recognise and encourage diversity and inclusion here at Southgate. We support every individual’s potential and job applicants will be considered solely on their ability to do the job.

We want to ensure that everyone we meet can perform to their best when interviewing, so feel free to let us know, at any stage, whether you require any **reasonable adjustments **during the recruitment process, and we will do our best to accommodate.

**Core competencies**:

- Confidence in dealing with customers and Senior Management with the business
- Willingness to learn
- Collaborate and partner across the business
- Effective contribution to continuous improvements

**Skills/Attributes Required**:

- Good telephone manner, communication and organisational and time management skills are essential. Empathetic disposition towards customers.
- Self-motivated with the ability to work effectively and co-ordinate work requests for the Technical Manager, support the administration work for the Technical Service Centre, plan and priorities own and team workload efficiently and respond quickly to changing requirements.
- Able to resolve issues in a calm and professional manner.
- Good verbal and written communication skills with colleagues, management, and customers
- IT Literate and the ability to use electronic record keeping and reporting systems efficiently and effectively.
- Attention to detail and accuracy in technical work and record keeping.

**Knowledge**:

- Knowledge of service centre administration
- Technical data control and storage

**Behaviours**:

- Open
- Collaborative
- Supportive
- Professional
- Personable

**Education/Experience Required**:
**Essential**:

- Experience using Outlook and other Microsoft packages.

**Desirable**:

- Experience in using ERP systems an advantage, particularly SAP service and reporting.

**Primary Responsibilities**:

- Liaise with the Technical Manager to assess their work requests
- Technical Manager administration
- Organise and categorise all Department SOP’s as required
- Assist the Technical Service Centre with the following:

- Send out quotes & invoicing to the customer
- Chase P/O numbers for repairs
- Support technicians with repair quotations and updating repair details on service calls, communicating with the customer as required
- Owning the workshop calendar and scheduling of the technician’s workload of the repairs, installations, and demonstrations, coordinating work between technicians to ensure any backlogs are kept to a minimum. Coordinate work on a large contract and by external (subcontract) engineers where necessary
- Deal with internal and external customer technical support communications - specifications questions, usage questions, documentation, technical issues, and repair updates
- Escalate issues to technical manager as necessary
- Having input around the booking & control of parts
- Working with purchasing on creation of spares codes on system and ordering of spares where required
- Work with QC team on spare parts warranty/fault issues
- Keep track of warranty/service/rental packages and other aftersales support, ensuring all documentation and information is available and correct.
- Order workshop consumables as necessary
- Support rental/SOR coordinator when necessary

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