Technical Support Specialist
1 day ago
Job Title: Technical Support Specialist
Description:
A high-calibre candidate is required to provide exceptional 1st line support to external business users, utilising their analytical and problem-solving skills to resolve user problems efficiently. General administration duties will also be involved.
This hybrid role entails working up to 4 days per week on-site in Norfolk, with a competitive salary of £14 per hour.
Responsibilities:- Administrative Support: Providing administrative support to the back office and bespoke systems as required.
- Customer Service: Maintaining a high degree of customer service for all support queries and adhering to Service Level Agreements.
- Technical Support: Providing 1st and 2nd Line Support - logging incidents into the service desk system and managing tickets triaged from front-line support.
Estimated Salary: £28,800 per annum (based on 37 hours/week).
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