Hotel Reception Supervisor/team Leader

7 months ago


Glasgow, United Kingdom Campanile Glasgow SECC-Hydro Hotel Full time

**Being a Receptionist Team Leader at Campanile hotel Glasgow**

Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and have the ability to make every guest feel like a VIP. You will have excellent communication skills and always act professionally. You will most likely be the first and last person the guests see, so lasting impressions play a big part of this role.

**As a Receptionist you will be involved in duties such as**:

- Carry out the role of Duty Manager where required
- Implement & respect chain's SOP
- Implement corrective action after guest review, mystery visit and complaint letter
- Invoice contracted company
- Invoice individual guest
- Manage cash handling
- Control Cash
- Run End of day reports
- Chase debtor
- Participate in the up sell / cross sell
- Participate in the opening and closing of the department
- Ensure guest safety

**Knowledge and Skills required**:
**Training**
- Hospitality qualification or high education

**Experience**
- Prior experience (1 year) in a branded environment in the customer facing environment

**Expertise**

(job-knowledge, technical skills)
- Confident with Microsoft office
- Knowing of PMS (e.g.: opera)
- Knowledge of health & safety procedures
- Ability to understand & follow guidelines
- Conversational English
- Additional language

**Behaviour**

(human qualities)
- Working in a team
- Communication skills & Sense of welcoming
- Ability to work under pressure
- Hard worker & committed to work
- Sense of organisation
- Positive attitude & sense for detail
- Good personal appearance
- Punctual

**Let’s talk benefits**:

- Hotel Entitlement - 28 days
- Competitive salary/hourly rates
- Uniform provided
- Discount at out hotels worldwide

**Do you fit the bill?**

Work Remotely
- No

**Job Types**: Permanent, Full-time

**Salary**: From £12.06 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability
- Weekends only

Work Location: In person



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