Hotel Reception Supervisor

6 months ago


Glasgow, United Kingdom Best Western Glasgow Hotel Full time

**Responsibilities**:

- Greet and welcome guests in a professional and friendly manner
- Answer and direct phone calls promptly and efficiently
- Provide training to reception staff
- Handle customer inquiries with excellent phone etiquette
- Keep the reception area tidy and presentable
- Resolve guest complaints
- Carrying out normal hotel receptionist duties

**Qualifications**:

- 5 years experience
- Proficiency in using Microsoft Office Suite
- Excellent organisational skills with the ability to prioritise tasks effectively
- Strong data entry skills with high accuracy levels
- Ability to multitask and work efficiently in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Familiarity with general office equipment and procedures

Join our team as a Reception Supervisor to help bring our customer service class up to the next level.

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Reception Supervisor: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: Reception Supervisor


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