Housekeeping Supervisor

5 months ago


Glasgow, United Kingdom Best Western Glasgow Hotel Full time

As the Housekeeping Supervisor you will be responsible of leading the housekeeping team and being a key member of the Hotel’s Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. Finally, you will co-ordinate constructively with both reception and the business owner so that the day-to-day operational requirements are successfully delivered.

**RESPONSIBILITIES**
- To ensure that all guest rooms and public areas for which you are responsible for are maintained to company standards
- To oversee the preparation of room list for Room Attendants and fairly allocate the work load to staff
- To spot-check room cleanliness
- To investigate guest complaints relating to housekeeping issues and ensure an improvement plan is in place to rectify and reduce guest complaints
- To check all corridors are cleaned to the standards required
- To note any faults/repair work that needs attention and to ensure the relevant departments are informed and follow up that the work is carried out
- To ensure all of your team turn up for work on time and are properly dressed to the company standard.
- To ensure clear and accurate communication between the room attendants and Reception department
- To liaise with reception on information regarding room status and any special requirements. E.g. Twin Beds, Special Amenities in room on arrival
- To oversee the communication with the guest services to ensure procedures are maintained in a consistent manner
- To ensure service areas are always clean and tidy and are properly stocked for guest rooms E.g. soap, linen, etc
- To liaise with the linen supervisor on linen supply or quality issues
- To note any items of lost property are stored safely and recorded clearly. Valuables must be handed to security
- To be vigilant at all times and report to Management any incidents of a suspicious nature
- To identify & provide any training requirements of your team
- To be aware of all guest arrival requirements and ensure rooms prepared on time and with all amenities
- To ensure all duties are finished and complete to the standards required before going off duty
- To be advised of rota changes made in relation to business needs
- To ensure keys are always safe and secure at all times. They must be signed in and out and returned to the office at the ends of the shift
- To ensure the correct and safe use and care of communications and computer equipment

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Housekeeping Supervisor: 4 years (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: Housekeeping Supervisor



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