Service Manager

4 weeks ago

Leatherhead, United Kingdom Optima Recruitment Full time

Our client is looking to recruit a passionate Service Manager to take lead in the management of our care workers.

This role reports into the Senior Service Manager and will meet regularly to ensure that all regulatory requirements are met.

* Based in Leatherhead

* £28,000 salary

* Monday – Friday (35 hours per week)

Job Description:

* Provide professional leadership and guidance to CSWs/CSAs.

* Take part in the first tier Out of Hours support function for the care workers.

* Ensure maximised usage of resource hours by concise completion of rostering for sector.

* Respond to HR/Employee Relations concerns.

* Monitor sickness and absence of the care workers and ensure return to work documentation is completed.

* Take lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.

* Respond effectively to client/carer enquiries, ensuring clear record keeping.

* Be the first port of call for any safeguarding concerns in designated sector.

* Provide direct support when required for client visits at short notice.

* Ensure proactive management of CSW/CSA profiles on the HR system are maintained.

* Submit clear reports with regards to sector performance to Senior Service Manager.

* Monitor and direct the quality of reports from the workers.

* Ensure all administrative responsibilities of the Service Manager role are carried out promptly and concisely.

* Take lead in the checking and approval of timesheets.

* Review client’s support documentation in line with company processes within your sector.

Person Specification:

* Must have a full UK driving license and use of a car.

* Care Certificate and knowledge of CQC regulations and Health Care Act.

* Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions.

* Excellent verbal and written communication skills.

* Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.

* Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.

* Adherence to policies, procedures and national, regional and local guidance.

* Ability to demonstrate dignity and respect for adults and children.

* Understanding of the importance of confidentiality.

* Thorough understanding of the needs of unpaid carers.

Additional Information:

Onsite parking

Pension scheme

45p per mile mileage

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

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