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Client Services Policy Manager

3 months ago

Leatherhead, Surrey, United Kingdom Transform Housing Full time £49,000

Employment Type:
Full Time, Permanent

Compensation:
£49,000 annually (pro rata for part-time roles) + benefits

In the role of Client Services Policy Manager, you will report directly to the Director of Client Services and receive support in enhancing the efficiency of our Client Services.

As a leading provider of supported housing solutions, we recognize our duty to create and implement outstanding services that empower our clients to achieve independence and lead fulfilling lives.

As a member of the Client Services Leadership Team, you will be instrumental in fostering ongoing enhancements and assisting staff in delivering modern, evidence-based services, ensuring that our core values of excellence, empowerment, accountability, and respect are reflected in our policies and practices.


The Client Services Policy Manager position is an excellent opportunity for an individual with a background in supported housing or related fields, driven by a commitment to effect positive change.

This position offers a hybrid working arrangement, primarily based at our Head Office, with the option for remote work.

We seek someone with experience in supported housing or a related field, possessing current knowledge of evidence-based practices for individuals facing homelessness or other forms of social exclusion.


  • A candidate who is adept with data and has a proven track record of utilizing it to assess services, facilitate learning, and guide decisions regarding practice enhancements.
  • Strong verbal and written communication abilities, with experience in policy development and implementation.
  • Proficient IT skills, particularly with Microsoft Office applications.
  • About Transform Housing & Support


We provide housing and support services for numerous socially marginalized and vulnerable individuals across various regions.

Our focus is on achieving positive outcomes, and we are open to innovative working methods, including flexible hours when feasible.



We offer:
  • 28 days of annual leave, plus bank holidays (pro rata for part-time roles)
  • A defined contribution pension plan
  • Opportunities for training and professional development
  • Flexible working arrangements
  • The option to purchase or sell up to five days of annual leave each holiday year
  • Life insurance coverage
  • At Transform, we value diversity and understand its importance to our success. We are committed to supporting all individuals.


Ideal candidates may have experience in areas such as supported housing management, practice and management in related sectors (including substance abuse treatment, homelessness, youth work, social services, and probation), policy formulation, commissioning, research, and evaluation.


Potential roles that align with this position include Analyst, Strategic Planning Manager, Compliance Manager, Program Evaluation Manager, Quality Improvement Manager, Policy Advisor, Policy and Research Manager, Public Policy Manager, Performance Improvement Specialist, Policy Implementation Manager, and Performance Monitoring Manager.