Resident Services Manager
2 weeks ago
Job Overview:
The Neighbourhood Manager BTR role is a pivotal position within our organisation, responsible for delivering exceptional resident experiences. As a key member of our team, you will be instrumental in maintaining high standards, fostering innovation, and making impactful decisions to enhance our community.
Key Responsibilities:
- Operational Excellence: Oversee portfolio performance, ensuring safety, compliance, and value retention through effective management of our properties.
- Team Development: Build and inspire a high-performing team to deliver exceptional customer service and support.
- Customer Engagement: Resolve escalated issues, lead quality audits, and ensure top-tier service to our residents.
- Community Building: Actively plan and deliver local events, fostering strong community ties and a sense of belonging among our residents.
- Financial Acumen: Manage budgets, control costs, and oversee marketing and leasing strategies to drive business growth.
- Stakeholder Collaboration: Work with commercial operators, estate management, and retail teams to create a vibrant and thriving neighbourhood.
Requirements:
- Leadership experience with a strong customer service background.
- Knowledge of compliance, health & safety, and property maintenance.
- Proficient in Microsoft Office and industry-related systems.
- Excellent communicator, proactive problem-solver, and resilient under pressure.
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