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Contact Centre Team Leader

2 months ago

Manchester, United Kingdom Hamilton Woods Full time

Contact Centre Team Leader
Permanent
Up to £34,500
Manchester

Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.

The role requires working shifts of 6am-6pm with a 4 on 4 off pattern

Duties & Responsibilities of the Contact Centre Team Leader:

Oversee a team of multi-skilled staff, who will deliver a high quality 24 hour service including; security, CCTV, concierge, mobile patrols, anti-social behaviour and fire alarm response
Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour
Carry out the induction process with new members of the team and train them in all aspects of their job role, health and safety and welfare issues
Assist and support the Night Manager to manage the team shift rota ensuring adequate staffing levels covering 24 hours per day 365 days per year
Monitor and effectively manage sickness absence when required
Identify and address training
Record complaints received
Attend management meetings and training as required
Conduct regular safety inspections and risk assessmentsEssential Requirements of the Contact Centre Team Leader:

Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful