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Customer Service Coordinator

3 months ago

Chigwell, United Kingdom Caddy Group Limited Full time

Caddy Group are recruiting for a Customer Service Coordinator to join a growing company in the facilities management industry. Our commitment to excellence and customer satisfaction drives our success.

Position Summary -

As a Customer Service Coordinator you will provide support to clients and the engineer team, making sure reactive tasks are completed within SLA.

Duties:

*

Managing emails and phone calls

*

Setting up new PPM contracts and scheduling works

*

Dealing with enquiries from clients and contractors

*

Supporting clients and contractors with any queries

*

Assigning jobs to contractors within an agreed time frame

*

Chasing up jobs that have not been accepted/attended to

*

Ensuring that maintenance work is processed in a timely manner

*

Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues.

*

To operate and be measured against business KPIs

Experience:

* Credible and relevant technical experience and knowledge

* Excellent working knowledge of IT systems

* Previous experience working within property or facilities management enviroment

Skills:

* Develop good and effective relationships with all aspects of the business internally and externally

* Demonstrate an ability to ensure confidentiality

* Excellent scheduling skills

* Excellent planning and organisational skills

* Excellent written and oral communication skills

* Ability to work independently or as part of a team

* Excellent attendance and time keeping record

* Attention to detail

* Ability to achieve results

* Ability to take a pro-active approach and problem solve

* Flexible approach to work, prioritising and meeting deadlines

* Ability to coach and inspire others

For more information, or to apply, please send the most recent copy of your CV