Customer Service Specialist
2 months ago
Role: Customer Service Specialist
Location: Loughton
Salary: £25,100 per annum + up to £6,000 Night Shift Allowance
Contract: 12 months
Start Date: ASAP
Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery.
What We Offer:
* Competitive salary: £25,100 per year.
* Additional £6,000 for night shifts.
* A shift-based role providing flexibility and a strong work-life balance.
* Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm.
Key Responsibilities:
* Deliver outstanding customer service, handling medical centre bookings and dashboard administration.
* Manage the "Chemist on Call" service and oversee medical centre openings.
* Respond to customer queries via phone and email promptly and professionally.
* Follow standard operating procedures to meet service levels (SLAs) and KPIs.
* Work closely with your team to prioritize tasks and ensure timely completion.
What We’re Looking For:
* Previous experience in customer service or an administrative role.
* Excellent communication skills, both written and verbal.
* Strong IT skills, with proficiency in Word, Excel, and Outlook.
* A team player who can lead by example and has a proven record of meeting targets.
Why Work With Us?
* A diverse and inclusive workplace that encourages innovation and collaboration.
* Opportunities to grow and develop in a rewarding environment.
* We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities.
Ready to take the next step in your career? Become a vital part of our customer service team
Apply today
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