Customer Service Assistant
4 months ago
Responsibilities:
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Assist customers with product information, pricing, and order status inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Upsell products or services to customers when appropriate
- Perform data entry tasks to update customer information in the database
**Experience**:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Bilingual in Spanish is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
- Multilingual abilities are highly valued
We offer competitive compensation and benefits packages for our Customer Service Representatives. Join our team of dedicated professionals who are committed to providing outstanding customer service.
**Job Types**: Part-time, Zero hours contract
**Salary**: From £10.42 per hour
**Benefits**:
- Company pension
- Free parking
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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