Customer Service Representative

3 days ago


Chigwell, Essex, United Kingdom Randstad Delivery Full time
Customer Service Specialist

Are you a customer-focused individual looking for a challenging role in a fast-paced environment? We're seeking a dedicated Customer Service Specialist to join our Rapid Diagnostics team at Randstad Delivery.

Key Responsibilities:
  • Deliver exceptional customer service through medical centre bookings and dashboard administration.
  • Manage the Chemist on Call service and oversee medical centre openings.
  • Respond to customer queries via phone and email in a prompt and professional manner.
  • Follow standard operating procedures to meet service levels and key performance indicators.
  • Collaborate with your team to prioritize tasks and ensure timely completion.
What We Offer:
  • A competitive salary of £25,100 per year.
  • A £6,000 night shift allowance.
  • A shift-based role providing flexibility and a strong work-life balance.
  • Office hours from 8am to 8pm, Monday to Friday, with various shift options.

We're looking for a candidate with previous experience in customer service or an administrative role, excellent communication skills, and strong IT skills. If you're a team player with a passion for delivering exceptional customer service, we'd love to hear from you.



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