Service Desk Manager

1 month ago


Chelmsford, United Kingdom Adore Recruitment Ltd Full time

We have a fantastic opportunity for an experienced customer service manager who has worked within a role which involved coordinating and scheduling of deliveries or the scheduling of appointments to join this lively

Driver required Up to £33000

Chelmsford - free parking - Proression - Opportunities - New role

You will be responsible for managing and motivating a customer service team, working to ensure the service provided encourages and promotes repeat business.

Duties will include

Making logistic decisions, Resolving issues

• Set performance goals, conduct evaluations, and encourage a positive team culture. Coordinate team efforts to deliver consistent, high-quality service.

• Address and resolve client inquiries and issues promptly.

• Work closely with the Transport Team Lead and Operations Manager to ensure customer service is completed to customer expectations.

• Organise calls to be made each week and obtain a sample size to truly reflect what our customers are thinking about the services they receive.

• Manage and maintain customer reviews channels such as Trustpilot, Google, Facebook etc.

• Oversee the use of management tool in the customer service team.

• Provide weekly reports about call activity, team performance, eSQi data, reviews and more.

• Develop and coach the team, including performance management when required.

Essential skills/experience required:

Experience with managing a customer service team or help desk essential

Logistics or coordinating skills

Coordinating and scheduling either repairs, deliveries or servicing

Proficient in using MS Excel - essential , Word, Outlook.

Strong organisational and administrative

Able to produce and interpret performance and management reports.

Able to participate and provide in put in management meetings

Salary - £30K - £33K depending on experience.

This is a growing expanding company wins lot of opportunities


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